Refund policy

Full-priced items may be returned within 30 days of delivery, provided they are unworn, unwashed and in original condition with all tags attached. Final-sale items cannot be returned.

To begin a return, submit a request through our Submit a Return Request page with your order number. Our team will reply within one business day with a prepaid shipping label and instructions.

Once your return is received and inspected, your refund will be issued to the original payment method within 5–10 business days. Original shipping charges are non-refundable.

Placeholder policy — to be reviewed and finalised by KARISMAI before launch.