CUSTOMER CARE
FREQUENTLY ASKED QUESTIONS
Answers to the questions we hear most. If you need anything further, our client care team is one message away.
STILL NEED HELP?
How long does delivery take?
We offer fast global delivery of 3–7 business days on all items. Orders are dispatched within 48 hours, and a tracking link is emailed as soon as your parcel leaves our atelier.
What is your return policy?
Full-priced items may be returned within 30 days of delivery, unworn, with all tags attached and in original packaging. To begin, visit our Submit a Return Request page.
How do I find my size?
Each product page includes a detailed size chart. For a full conversion table and measuring instructions, see our Size Guide.
How should I care for my pieces?
Silk, velvet, lace and embellished pieces are best dry-cleaned. Knitwear in wool or cashmere should be stored flat. Specific care instructions accompany every garment.
Are your products authentic?
Every KARISMAI piece is designed in-house and produced by our certified ateliers. See Brand Protection for how we safeguard against counterfeits.
Which payment methods do you accept?
We accept major credit and debit cards, PayPal, Apple Pay and Google Pay. All transactions are encrypted and processed securely.